REFUND AND RETURN POLICY
Please note that due to the unique and customized nature of our products, we are unable to accept returns for personalized items. However, we understand that unforeseen circumstances may arise. Here are the conditions for refunds:
Refunds are valid under the following circumstances:
1. Physical damage of product.
2. Malfunction of the product.
3. Receipt of items in the wrong color or model.
4. Missing quantities in the order.
5. Incorrect engraving details that differ from the provided information.
To initiate a refund, please contact us within 24 hours of receiving your order, providing clear details and supporting evidence such as photos. Our team will assess the situation promptly and guide you through the refund process.
CANCELLATION POLICY
At Bellydot, we pride ourselves on delivering personalized and meticulously crafted leather treasures tailored to your preferences. Once an order is placed, we embark on the journey of creating a unique piece just for you. Due to the personalized nature of our products and the immediate start of the crafting process, we regret to inform you that cancellations are not allowed once an order is confirmed. We appreciate your understanding as we strive to provide you with exceptional, made-to-order items.
ANY OTHER QUESTIONS?
We appreciate your understanding of our policy, which allows us to maintain the exceptional quality and individuality of our crafted items. If you have any concerns or inquiries, please reach out to our customer support team for assistance.
Email: bellydotco@gmail.com